Policy bundle version: 2026-08-05.
This page describes the current engineering posture and explicit limitations. It is not a certification, service commitment, data-processing agreement, authorization for PHI use, or confirmation that customer signup is active. Customer use requires explicit launch activation and compliance with the applicable published policies. Institution-controlled or restricted use may also require a separately approved trust packet and written agreement.
1. Service and Eligibility
MARCUS is a document retrieval and synthesis tool for individuals and approved organizations. Users must be at least 18 years old, legally able to accept these Terms, and authorized to use every document and workspace they access. Employment, training, or technical access alone does not establish permission to upload an employer's or institution's material.
2. Non-PHI Use Restriction
Users may not submit PHI, patient identifiers, patient-specific clinical facts, credentials, secrets, or material prohibited by law or institutional policy. We may suspend processing, quarantine or delete data, or restrict an account when we reasonably believe prohibited data was submitted.
3. Customer Content and Permissions
Customers retain their rights in Customer Content. Customers grant surgicAI the limited rights needed to host, process, index, retrieve, display, secure, and support Customer Content for the service.
Each user represents that they own Customer Content or have all permissions required to upload and process it. Users are responsible for source rights, source authority and version status, workplace and institutional authorization, content classification, and removing outdated or prohibited material. Users may not rely on access to a file, portal, shared drive, or workplace system as proof of processing rights. This responsibility does not transfer any obligation that applicable law independently places on surgicAI.
4. Outputs and Clinical Responsibility
Outputs are draft retrieval and synthesis results. They can be incomplete, unsupported, outdated, or wrong. Users must inspect the cited source passages and apply independent professional judgment. MARCUS is not a substitute for diagnosis, treatment decisions, emergency guidance, or institutional policy approval.
5. Accounts and Security
Users must protect their credentials, use only authorized workspaces, maintain accurate account information, and promptly report suspected unauthorized access. Administrators are responsible for invites, roles, access reviews, and timely revocation.
6. Plans and Fees
When individual signup is enabled, creating an account starts a 14-day free trial with no credit card required and does not itself charge a payment method. A paid subscription starts only after the user explicitly opens and completes Stripe Checkout. Checkout displays the selected plan, billing interval, price, and any applicable discount before confirmation.
Paid subscriptions renew automatically at the disclosed interval until canceled through the MARCUS billing page or Stripe Customer Portal. Cancellation normally takes effect at the end of the current paid period unless the checkout or portal states otherwise. Taxes, refund eligibility, invoices, support, and service commitments follow the checkout disclosure, applicable law, or a separately signed order. A public feature list is not a service-level commitment.
A founder promotion is not available unless it appears in Checkout and its live restrictions have been verified. If offered and applied to an eligible first Resident monthly purchase, the price disclosure is $14.50/month for six months, then $29/month, before applicable taxes. The promotion is limited to at most ten redemptions and expires no later than September 30, 2026 at 11:59:59 p.m. Eastern Time. Checkout must show the actual discount, duration, renewal price, and eligibility before payment.
7. Suspension, Termination, and Data
We may suspend or terminate access for security, abuse, nonpayment, or material breach. Export, retention, and deletion at termination follow the applicable approved agreement and demonstrated technical process; no immediate or complete purge is promised by this page.
8. Disclaimers and Liability
To the extent permitted by law, MARCUS is provided as described in the applicable plan or agreement without implied clinical, regulatory, availability, or fitness guarantees. Liability terms, if any, are established only in an applicable signed agreement.