Terms of Service

MARCUS is an institutional knowledge retrieval and synthesis tool. It helps authorized users search, retrieve, summarize, and cite institution-approved source materials. MARCUS is not a medical device, not an emergency system, not a patient-facing diagnostic tool, and not a substitute for professional judgment.

You may use MARCUS only if you are at least 18 years old and authorized to use the service. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

If your account is associated with an organization, the organization may control the workspace and may administer users, roles, documents, access settings, retention settings, and audit logs.

You may not upload, type, paste, transmit, or otherwise submit protected health information, patient identifiers, or patient-specific clinical facts unless your organization has executed a BAA with us, your workspace has been approved for PHI-enabled use, your use is authorized by your organization, and you submit only the minimum necessary information for the approved purpose.

We may suspend, delete, quarantine, or restrict data or accounts if we reasonably believe PHI has been submitted to a non-PHI workspace or if use violates these Terms, our Acceptable Use Policy, law, or customer agreement.

MARCUS outputs may be inaccurate, incomplete, outdated, or inapplicable. Source documents may be incomplete, superseded, internally inconsistent, or not appropriate for a specific context.

• Review cited sources.
• Confirm that source documents are current and institution-approved.
• Apply independent professional judgment.
• Escalate ambiguous, conflicting, urgent, or high-risk questions.
• Follow your organization's policies.
• Avoid use of MARCUS as the sole basis for diagnosis, treatment, emergency care, or patient-specific clinical decisions.

MARCUS does not create a provider-patient relationship.

Customer Content means documents, prompts, queries, files, data, source material, feedback, and other content submitted to MARCUS by you or your organization. As between you and surgicAI, you or your organization retain ownership of Customer Content.

You grant us the rights necessary to host, process, transmit, index, retrieve, display, generate outputs from, secure, maintain, and support Customer Content in order to provide MARCUS and fulfill our obligations.

Outputs may not be unique and similar outputs may be generated for other users. Outputs are provided for internal informational purposes and require user review.

We do not sell Customer Content. We do not use Customer Content for advertising. We do not train general-purpose AI models on Customer Content unless the customer separately agrees in writing.

You must comply with our Acceptable Use Policy. You may not use MARCUS to:

• Violate law or regulation.
• Submit PHI to a non-PHI workspace.
• Make autonomous medical decisions or provide emergency medical advice.
• Probe, attack, or circumvent systems without authorization.
• Upload malware or malicious code.
• Misrepresent outputs as independently verified clinical guidance.

MARCUS may integrate with or rely on third-party services, including hosting, storage, authentication, model inference, embeddings, billing, analytics, and support providers. Third-party services may be subject to their own terms and privacy policies.

If you purchase paid services, you agree to pay all applicable fees, taxes, and charges according to the order form, checkout flow, invoice, or written agreement. We may suspend or terminate access for unpaid fees.

We implement reasonable safeguards designed to protect MARCUS and Customer Content. You are responsible for securing your account, managing authorized users, maintaining appropriate device security, and promptly notifying us of suspected unauthorized access.

MARCUS, including software, workflows, designs, interfaces, documentation, and related technology, is owned by surgicAI or its licensors. If you provide suggestions, comments, ideas, or feedback, you grant us the right to use them without restriction or compensation, provided we do not disclose your confidential information or Customer Content except as permitted by applicable agreements.

MARCUS is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim warranties of accuracy, reliability, availability, fitness for a particular purpose, merchantability, non-infringement, and suitability for clinical, medical, emergency, or patient-specific use.

To the fullest extent permitted by law, surgicAI and its affiliates, officers, directors, employees, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, revenue, business, or use.

We may suspend or terminate access if use violates these Terms or the Acceptable Use Policy, creates security, legal, privacy, or operational risk, required fees are not paid, an organization agreement expires or terminates, or we are required to do so by law.

Governing law and venue may be stated in the applicable signed agreement. If no signed agreement applies, disputes will be handled under the law and forum determined by applicable law and the circumstances of the claim.

We may update these Terms from time to time. Updated Terms will be posted with a revised date. Material changes may be communicated through the service or by other reasonable means.